Return & Refund Policy
Last updated: October 4, 2026
ARKELI offers a 30-day return period for eligible items. The 30-day period begins on the date your order is delivered.
Return eligibility
To be eligible for a return, the item should generally be in the same condition in which you received it, unused or unworn where applicable, and include the original packaging and accessories. Proof of purchase may be required.
Please contact ARKELI through the Contact page before sending any item back. Return instructions will be provided after your request is reviewed. Do not send returns to a supplier, warehouse, or other address unless ARKELI has specifically provided that return address for your case.
Damaged, defective, or incorrect items
If an item arrives damaged, defective, or different from what you ordered, contact us promptly and include clear photos or other information reasonably needed to review the issue. When the issue is confirmed, ARKELI will provide an appropriate resolution, which may include replacement or refund.
Return shipping
For standard eligible returns, customers are responsible for arranging and paying for return shipping. If the return is due to an ARKELI or fulfillment error, we will provide instructions for the applicable return-shipping arrangement.
Refunds
Once an approved return is received or otherwise verified, we will notify you of the refund decision. Approved refunds are issued to the original payment method. Your bank or payment provider may require additional time to post the refund.
Original shipping charges are generally non-refundable unless the return is due to an ARKELI or fulfillment error or applicable law requires otherwise.
Cancellations
If you request cancellation before an order has entered fulfillment, we will make reasonable efforts to cancel it. Once fulfillment has started, cancellation may no longer be possible and the return process may apply instead.
Nothing in this policy limits rights that cannot legally be waived under applicable consumer-protection law.